FanStage

FanStage Terms of Service

Effective from: 21.05.2026

§ 1. General Provisions

  1. These terms of service ("Terms") govern the use of the FanStage internet platform available at fanstage.pl ("Service", "Platform", or "FanStage").
  2. The owner and administrator of the Service is Fan Stage Mateusz Bednarski, seated in Łódź, ul. Małachowskiego 90, 90-159 Łódź, VAT ID (NIP): 7252021896, REGON: 363999620, e-mail: support@fanstage.pl ("Administrator").
  3. FanStage is an internet platform designed specifically for:
    1. following artists and their activities;
    2. expressing interest in concerts, events, and artistic activities;
    3. building a community around artists;
    4. using fan clubs, social features, rankings, and gamification mechanisms;
    5. developing a musical database of creators and their reception;
    6. discovering music using the Discovery Module;
    7. supporting communication between Users, artists, their representatives, and other entities cooperating with the Service.
  4. Using the Service implies acceptance of the Terms within the scope appropriate for the functionality used. Creating an Account constitutes entering into an agreement for the provision of electronic services on the rules specified in the Terms.
  5. The Service is provided at least in Polish and English. The Terms, Privacy Policy, and other documents or communications may be available in more than one language version.
  6. In the event of discrepancies between the Polish version of the Terms and its version in another language, the Polish version shall prevail, unless the Administrator explicitly states otherwise.

§ 2. Definitions

  1. For the purposes of the Terms, the following terms have the following meanings:
  2. User a natural person who is at least 16 years old and uses the Service, in particular through an Account.
  3. Account an individual User profile in the Service, secured with a password or other authentication method provided by the Administrator.
  4. Artist Profile a subpage, record, or other space in the Service concerning a specific artist, band, or musical project.
  5. Artist Account an Account or set of permissions enabling the management of an Artist Profile and the use of features intended for artists, bands, and their representatives.
  6. Artist Profile Manager a User who has obtained permissions from the Administrator to manage an Artist Profile, in particular the artist themselves, band member, manager, agent, label representative, or other authorized person.
  7. Demand Signal a User's activity expressing interest in an artist's presence, event, or concert activity in a specific location, in particular casting a vote, following an artist, indicating a city, signing up for notifications, or a similar interaction available in the Service.
  8. User Content any materials, information, or statements added, published, sent, or shared by the User in the Service, in particular comments, feed posts, forum posts, descriptions, reviews, ratings, trivia, reports, suggestions, private messages, profile pictures, usernames, and other text, graphic, or multimedia content.
  9. Feed a Service functionality enabling Users to publish content visible to the community or a specific target audience.
  10. Forum a Service functionality intended for conducting thematic discussions among Users.
  11. Private Messages / Messenger a Service functionality enabling the exchange of messages between Users or between Users and authorized profiles within the Platform.
  12. Fanclub a social space in the Service focused around a specific Artist Profile, enabling Users in particular to join the artist's community, receive communications, participate in activities, and use features provided for a given Fanclub.
  13. Fanclub Member a User who has voluntarily joined the Fanclub of a given Artist Profile.
  14. FanScore / XP the internal point system of the Service, within which the User receives points for specific activities on the Platform.
  15. Account Level / Rank the User's status in the Service, associated with the number of accumulated FanScore points and capable of unlocking additional features, permissions, or benefits.
  16. Referral Link an individual link or other mechanism provided to the User by the Service, enabling inviting other people to the Platform, a specific voting, campaign, or social activity.
  17. Discovery Module a Service functionality used to present Users with tracks, their snippets, previews, or links to musical content, and enabling them to express reactions to the presented musical content.
  18. Discovery Track a track, track preview, or other musical material qualified by the Administrator for presentation in the Discovery Module.
  19. Discovery Reaction a User's activity in the Discovery Module, in particular starting playback, completing a preview, skipping a track, marking a track as a favorite, undoing this mark, boosting a track, navigating to an external music service, or other interaction provided in the Discovery Module.
  20. Boost a Discovery Reaction expressing the User's particular interest in a given track. A boost does not constitute a purchase, electoral vote, commercial recommendation, promotion guarantee, or an obligation of the Administrator to promote the track.
  21. Discovery Panel for Artists a tool provided to authorized Artist Profile Managers, enabling the submission of tracks for qualification in the Discovery Module and access to selected aggregate data regarding User reactions.
  22. Services services provided electronically by the Administrator via the Service.
  23. Business Days days from Monday to Friday, excluding statutory holidays in Poland.

§ 3. Type and Scope of Services

  1. The Administrator provides free Services via the Service, consisting in particular of:
    1. creating and maintaining a User Account;
    2. enabling following artists and Artist Profiles;
    3. enabling expressing Demand Signals regarding artists, events, and locations;
    4. browsing information about artists, events, and community activity;
    5. using ranking, social, and informational features;
    6. publishing and browsing User Content within the scope of currently available functionalities;
    7. using the Feed, Forum, friend system, notifications, and Messenger;
    8. using Fanclubs;
    9. using personalization features, recommendations, and integrations with external services;
    10. using FanScore mechanisms, Account levels, benefits, badges, and other gamification elements;
    11. using the Discovery Module, including listening to available previews, expressing Discovery Reactions, and receiving recommendations;
    12. use of tools dedicated to Artist Profiles by authorized Users, including promotional, organizational, analytical, and social tools;
    13. use of the Discovery Panel for Artists by authorized Artist Profile Managers.
  2. The scope of the Service's functionalities may be changed, developed, limited, or temporarily disabled.
  3. A User expressing a Demand Signal, casting a vote, following an artist, signing up for notifications, clicking a promotional link, or similar activity:
    1. does not constitute a ticket purchase;
    2. does not constitute a reservation of a spot at an event;
    3. does not mean concluding an agreement regarding participation in a concert or other event;
    4. does not create any financial obligation on the part of the User.
  4. The Administrator does not guarantee that Users' activity in the Service will lead to the organization of a concert, event, collaboration with an artist, obtaining a ticket, meeting with an artist, or other result expected by the User.
  5. FanStage may organize or co-organize selected promotional activities, activations, or events. Detailed conditions for such activities may be specified in separate regulations.
  6. Presenting a track in the Discovery Module, qualifying a track for this module, or obtaining specific Discovery Reactions does not guarantee promotion, a specific number of plays, an increase in popularity, concluding a collaboration, publication in an external service, or achieving specific commercial or artistic results.

§ 4. User Account

  1. Creating an Account requires providing the data required in the registration form and accepting the Terms and Privacy Policy.
  2. The User is obliged to provide data that is true, up-to-date, and not misleading.
  3. The User is responsible for the security of access to their Account and should not share login credentials with third parties.
  4. The Administrator may apply security measures related to logging in, recovering access to the Account, changing the password, and verifying the User's identity.
  5. A single User should not create multiple Accounts in order to artificially influence the operation of the Service, rankings, referral systems, Demand Signals, Discovery Reactions, promotions, benefits, or other mechanisms of the Platform.
  6. The User may change the Account password at any time via the feature available in the Account settings or another tool provided by the Administrator.

§ 5. Rules for Using the Service

  1. The User is obliged to use the Service in a manner consistent with the law, the Terms, and good manners.
  2. It is forbidden to take actions that disrupt the functioning of the Service, bypass security measures, automate activity in an unauthorized manner, or serve to manipulate statistics, rankings, votes, follows, FanScore, Discovery Reactions, the referral system, or other mechanisms of the Service.
  3. It is forbidden to publish, send, or transmit via the Service content that is:
    1. unlawful;
    2. infringing copyrights, personal rights, or other rights of third parties;
    3. offensive, vulgar, inciting hatred, violence, or discrimination;
    4. misleading;
    5. spam or promotional without the Administrator's consent;
    6. infringing the privacy of other persons;
    7. containing personal data of third parties without an appropriate legal basis;
    8. containing malicious software, phishing links, or other content that may breach the security of Users or the Service.
  4. It is forbidden to impersonate other persons, artists, bands, music industry representatives, event organizers, or the Administrator.
  5. It is forbidden to use the Messenger, Feed, Forum, Fanclubs, or other social features for harassment, stalking, threats, sending unsolicited sexually explicit content, mass messaging, or other actions violating the safety and comfort of other Users.
  6. The User is responsible for their actions taken in the Service and for the User Content they publish, send, or transmit.

§ 6. User Content and Moderation

  1. If the Service allows adding User Content, the User may only publish content to which they have appropriate rights or a legal basis for its distribution.
  2. Upon publishing User Content, the User grants the Administrator a non-exclusive, royalty-free license to use this content to the extent necessary to run, develop, promote, and properly operate the Service.
  3. The license referred to in sec. 2 includes in particular recording, reproducing, making publicly available, formatting, technically processing, translating, moderating, and adapting User Content to the technical requirements of the Platform.
  4. User Content may be subject to moderation. The Administrator may remove, limit the visibility of, technically edit, or block access to content that violates the law, the Terms, or the security and quality of the Service.
  5. The Administrator may limit the Account's functionality, suspend the Account, or delete the User Account in case of serious or repeated violations of the Terms.
  6. The User may report content they consider unlawful or violating the Terms to: legal@fanstage.pl.
  7. The report should, if possible, contain:
    1. a description of the reported violation;
    2. the exact location of the content, in particular a link or URL address;
    3. data enabling contact with the reporter;
    4. a statement that the reporter is acting in good faith and that the information provided in the report is accurate to the best of their knowledge.
  8. The Administrator processes reports in a timely, diligent, objective manner, proportionate to the nature of the matter.
  9. In the event of taking moderation actions, the Administrator may inform the User about the reasons for the decision and the available options for challenging it, provided it is justified and technically possible.

§ 7. Referral System, Rankings, and Gamification

  1. The Service may provide a referral system, rankings, activity levels, tags, points, badges, or other gamification elements.
  2. These elements have an exclusively informational, social, organizational, or promotional character and generally do not constitute monetary funds or property rights.
  3. The Administrator may change the rules for awarding points, ranks, statuses, and benefits, as well as suspend or terminate selected gamification mechanisms.
  4. The Administrator may exclude a User from rankings or cancel points or activity obtained in a manner contrary to the Terms.

§ 8. FanScore, Account Levels, and Benefits

  1. The Service may award Users FanScore points for specific activities on the Platform, in particular for participating in voting, social activity, inviting other people to the Service, interacting with selected functionalities, or other actions indicated in the Service.
  2. Based on the number of accumulated FanScore points, Users may be assigned specific Account levels or ranks, in particular such as FAN, INSIDER, PROMOTER, or LEGEND, according to the current level description available in the Service.
  3. Achieving a specific Account level may unlock additional features or benefits, in particular:
    1. the ability to vote and fully participate in the community;
    2. additional profile markers or distinctions;
    3. access to extended statistics or social features;
    4. early access to selected ticket offers provided by partners;
    5. the possibility of obtaining limited upgrades or other benefits related to selected events.
  4. FanScore points and Account levels:
    1. do not constitute monetary funds or other property rights;
    2. generally cannot be transferred to other persons or Accounts;
    3. are not exchangeable for money, discounts, or physical prizes, unless expressly stated in the separate rules of a given promotional campaign.
  5. Benefits related to higher Account levels have an organizational or promotional character, may be limited by availability, and may be awarded on the rules described in separate regulations, event terms, or communications in the Service.
  6. The Administrator may change the rules for awarding FanScore points, point thresholds, Account level names, the scope of benefits, and the conditions for awarding them.

§ 9. Inviting Friends and Referral Links

  1. The Service may provide Users with mechanisms for inviting other people to the Platform, in particular through individual Referral Links or special sharing buttons.
  2. The User may use Referral Links, among other things, to invite friends to create an Account, join a given artist's community, or participate in specific voting, campaigns, or social activities.
  3. It is forbidden to use Referral Links in a manner contrary to the law or the Terms, in particular for sending spam, unsolicited commercial information, mass messages to people who have not expressed interest in the Platform, and for artificially inflating the number of votes, follows, FanScore points, or other metrics.
  4. The Administrator may cancel benefits obtained through Referral Links, in particular FanScore points, ranking placement, access to benefits, or other privileges, if the invitations were used in a manner that violates the Terms or good manners.

§ 10. Integrations with External Services and Personalization

  1. The User may voluntarily connect their Account in the Service with an account in a selected external service, in particular Spotify, via the integration mechanism available on the Platform.
  2. Connecting an account in an external service with the Account in the Service is not mandatory to use FanStage's basic functionalities and can be revoked at any time from the Account settings or another feature provided by the Administrator.
  3. As part of the integration with Spotify, the Administrator may access only the data necessary for the operation of the features provided to the User and within the scope resulting from the granted permissions.
  4. Data obtained from integration with external services may be used in particular to:
    1. better match recommended artists, events, and content;
    2. automatically suggest artists to follow;
    3. create and develop recommendations;
    4. improve the operation of personalization features;
    5. ensure the operation of features linked to the external service.
  5. The User can manually indicate favorite artists or bands, in particular within the TOP-5 list or a similar functionality, which may be used to personalize content and recommendations.
  6. Detailed information regarding the scope of data obtained from integration with external services and the rules of its processing is specified in the Privacy Policy.

§ 11. Artist Profiles and Tools for Artists

  1. The Administrator may provide selected Users with the ability to take over and manage an Artist Profile and use dedicated organizational, promotional, analytical, or social tools.
  2. The Administrator may enable a User to submit a new Artist Profile concerning their own artistic activity, band, musical project, or an entity that the User is authorized to represent.
  3. Submitting an Artist Profile does not automatically cause the creation, publication, verification, or granting of permissions to manage the Artist Profile.
  4. Every Artist Profile submission may be subject to evaluation, moderation, and verification by the Administrator.
  5. A User submitting an Artist Profile declares that they are the artist, band member, authorized representative, or another person having a basis to act on behalf of the given musical project.
  6. The Administrator may request additional information or documents necessary to verify the submission, in particular confirmation of identity, connection with the submitted project, rights to materials, links, or markers used in the profile.
  7. The Administrator may refuse to grant access to the Artist Profile, limit it, or revoke it if there are doubts as to the permissions of the Artist Profile Manager, Account security, compliance of actions with the Terms, or the interest of the Service.
  8. Upon positive verification, the Administrator may publish the Artist Profile in the public database of the Service and grant the authorized User the permissions of an Artist Profile Manager.
  9. The Artist Profile Manager is responsible for the content, information, campaigns, and actions published or initiated using the tools assigned to a given Artist Profile.
  10. Artist Profiles may be used to conduct marketing, communication, promotional, and informational activities regarding artistic, concert, publishing, or image-related activities.
  11. An authorized Artist Profile Manager may submit tracks for qualification in the Discovery Module, provided they hold appropriate rights or authorization for their use, promotion, making previews available, and providing links to external services.
  12. Submitting a track for qualification in the Discovery Module does not guarantee its publication, presentation, specific reach, or result in Discovery Reactions.
  13. The Administrator may provide Artist Profile Managers with the Discovery Panel for Artists and aggregate statistics concerning Discovery Tracks, in particular:
    1. the number or structure of Discovery Reactions;
    2. the level of interest in tracks;
    3. the number of click-throughs to external services;
    4. trends and other activity metrics.
  14. The statistics referred to in sec. 13 have an informational and analytical character. They are generally presented in an aggregated or pseudonymized form and do not serve for the direct identification of specific Users.
  15. Data shared with partners, artists, bands, or their representatives does not generally include direct identifying data of the User, such as email address or IP address, unless the User has given separate consent to do so or the transfer of such data results from applicable legal provisions.

§ 12. Voting, Notifications, and Campaign Communication

  1. The Service may enable organizing voting, interest campaigns, social actions, and similar activities regarding artists, events, or locations.
  2. The User may, by joining a vote, following a campaign, or similar activity, receive related notifications within the Service, in particular from the voting organizer, partner, Artist Profile, or the Administrator.
  3. The notifications referred to in sec. 2 may concern, in particular, the progress of a campaign, voting results, community activity, information about planned events, new campaign stages, or similar communications related to a given activity.
  4. Sending email, SMS, or other marketing communications outside the Service takes place exclusively on the basis of a separate legal basis, in particular the User's consent, if required by applicable regulations.

§ 13. Events, Partners, and Tickets

  1. The Service may present information about concerts, events, and offers related to artistic activity, and direct Users to partners dealing with ticket sales, participant registration, or event organization.
  2. If ticket sales or event participation handling takes place via an external partner, the agreement regarding the ticket purchase or event participation is concluded between the User and the respective partner or organizer, according to their regulations.
  3. FanStage is not a party to the ticket sales agreement conducted by an external partner, unless explicitly stated otherwise.
  4. The Administrator may organize or co-organize selected events, special actions, or activations. Detailed rules for participation, sales, complaints, benefits, or limitations may then be specified in separate regulations.
  5. Early access to ticket offers, upgrades, special packages, or similar benefits may be provided only to selected Users, in limited numbers, and on rules specified separately.

§ 14. Messenger and Social Features

  1. The internal Messenger, Feed, Forum, Fanclubs, and other social features serve to build community, exchange opinions, and facilitate communication between Users and authorized profiles in the Service.
  2. It is forbidden to use the Messenger, Feed, Forum, Fanclubs, or other social features to send spam, unsolicited commercial information, mass campaigns, harassing content, or other content violating the Terms.
  3. The Administrator does not conduct constant monitoring of all private messages, but may obtain access to them to the extent necessary to review reported violations, protect User safety, prevent abuse, or fulfill legal obligations.
  4. The Administrator may introduce additional security measures in social features, in particular blocking Accounts, muting, limiting the ability to publish or send messages, action limits, or other community protection mechanisms.

§ 15. Warnings, Blocks, and Bans

  1. In case of a violation of the Terms or disrupting the functioning of the Service, the Administrator may apply disciplinary measures against the User, in particular:
    1. issuing a warning;
    2. temporarily limiting selected Account functionalities;
    3. temporarily suspending the Account;
    4. permanently blocking the Account.
  2. As a rule, a User may have a maximum of two active warnings within a three-month period.
  3. Issuing a third warning within a three-month period may result in permanently blocking the Account.
  4. A warning expires after three months from the date of its issuance, unless special circumstances justify earlier or later termination of its effects.
  5. The Administrator may apply immediate permanent Account blocking without prior warnings in the event of a gross violation of the law, User safety, Service integrity, or essential interests of the Administrator.

§ 16. Technical Requirements

  1. To use the Service, the following are necessary:
    1. a device with Internet access;
    2. a current web browser;
    3. an active email account.
  2. Some functionalities may require an active Account, connection to an external service, enabling specific device permissions, or meeting additional technical requirements indicated in the Service.
  3. The Administrator makes every effort to ensure the Service operates continuously, but does not guarantee uninterrupted availability of all features.

§ 17. Liability

  1. The Administrator exercises due diligence regarding the operation of the Service, but does not guarantee that all information presented in the Service will always be complete, up-to-date, or error-free.
  2. Information about artists, statistics, community activity, trends, interest levels, and recommendations have an informational, auxiliary, or organizational character.
  3. The Administrator is not liable for:
    1. decisions made by Users based on data from the Service;
    2. temporary technical interruptions;
    3. consequences of the User providing false data;
    4. content published by Users, artists, partners, or other third parties, subject to obligations arising from legal provisions;
    5. actions and regulations of external partners, including ticketing services, external platforms, and event organizers;
    6. availability, operation, or content of external services to which the Service directs the User.
  4. Nothing in the Terms excludes or limits User rights arising from mandatory provisions of law.

§ 18. Termination of Agreement, Password Change, and Account Deletion

  1. The agreement for the provision of electronic services regarding the Account is concluded for an indefinite period.
  2. The User can change the Account login password at any time via the appropriate feature in the Account settings.
  3. The User may initiate Account deletion at any time from the Account settings or submit such a request by contacting privacy@fanstage.pl or support@fanstage.pl.
  4. Initiating Account deletion causes it to be immediately hidden in the Service.
  5. After 30 days from initiating the deletion, the Account and related data will be permanently deleted from the Administrator's systems, subject to sec. 6.
  6. Account deletion does not exclude the possibility of further data processing in cases where the Administrator is entitled or obliged to do so by law, in particular for the purposes of processing complaints, defending against claims, preventing abuse, or fulfilling legal obligations.
  7. A request to delete an Account can be fulfilled from the Account settings or by contacting privacy@fanstage.pl or support@fanstage.pl.

§ 19. Complaints and Contact

  1. Complaints regarding the operation of the Service can be submitted to support@fanstage.pl.
  2. The complaint should contain data allowing the identification of the reporter and a description of the problem.
  3. The Administrator processes the complaint within 14 days from the date of its receipt.
  4. The User may also contact the Administrator regarding other matters:
    1. privacy and personal data matters: privacy@fanstage.pl
    2. reporting violations and legal matters: legal@fanstage.pl
    3. general and technical matters: support@fanstage.pl

§ 20. Changes to the Terms

  1. The Administrator may change the Terms for valid reasons, in particular in the case of:
    1. changes in legal provisions;
    2. development or change in Service functionalities;
    3. change in the Service's operating model;
    4. necessity to improve security or prevent abuse;
    5. expanding the Service's activities with new social, organizational, promotional, analytical, or recommendation-related features.
  2. Users holding an Account will be informed about significant changes to the Terms with appropriate advance notice, in particular via email or through a communication in the Service.
  3. Continued use of the Account after the changes enter into force may require re-acceptance of the updated Terms.

§ 21. Final Provisions

  1. In matters not covered by the Terms, the provisions of Polish law apply.
  2. The Terms enter into force on 21.05.2026.